Privacy Policy
1. Introduction
Stablestate LLC ("we," "us," "our," or "Company") operates the StableState data center monitoring platform (the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.
This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of information we gather through our Service, website (stablestateit.com), and related communications.
By using StableState, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration Information:
- Full name, email address, phone number
- Business/company name and location
- Username and password (encrypted)
- Billing and payment information
- Physical mailing address
Service Configuration:
- Device hostnames and IP addresses
- Monitoring thresholds and alert preferences
- Custom dashboard configurations
- Alert recipient email addresses
- Integration credentials (Slack, Teams, PagerDuty API keys)
2.2 Information Collected Automatically
Monitoring Data (From Your Infrastructure):
- CPU usage, memory utilization, disk I/O, network throughput
- Temperature, humidity, and power consumption metrics
- System uptime/downtime events
- Service performance and availability data
3. How We Use Your Information
We use collected information for these purposes:
Service Delivery & Operations
- Creating and maintaining your account
- Delivering monitoring data and alerts
- Processing your requests and transactions
- Providing customer support and technical assistance
- Troubleshooting platform issues
- Maintaining platform security and integrity
4. Data Retention
We retain information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account Information | During active subscription + 2 years after cancellation |
| Basic Tier Metrics | 90 days |
| Professional Tier Metrics | 180 days |
| Enterprise Tier Metrics | 365 days |
| Audit Logs | 1 year (3 years for Enterprise) |
5. Data Sharing & Disclosure
5.1 We DO NOT Share Your Data With:
- Third-party advertisers
- Data brokers or marketing companies
- Competitors or unaffiliated businesses
- Social media platforms
5.2 We MAY Share Your Data With:
Service Providers (under Data Processing Agreements):
- Azure (cloud hosting)
- PostgreSQL (database hosting)
- Stripe (payment processing)
- SendGrid (email delivery)
- Twilio (SMS delivery)
6. Data Security
6.1 Security Measures
Encryption:
- All data transmitted via HTTPS/TLS 1.2 or higher
- Sensitive data encrypted at rest using AES-256
- Passwords hashed using bcrypt (never stored in plain text)
- API keys and tokens stored securely in encrypted vaults
7. Your Data Rights & Privacy Controls
7.1 What You Can Do With Your Data
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your monitoring data
- Opt-Out: Manage communication preferences
7.2 How to Exercise Your Rights
Submit requests to: privacy@stablestateit.com
We'll respond within 30 days. If your request is complex, we may extend to 60 days.
8. Jurisdiction-Specific Privacy Rights
8.1 European Union (GDPR)
If you're located in the EU, you have additional rights including the right to access, rectify, erase your data, and the right to data portability.
Data Protection Officer: dpo@stablestateit.com
8.2 California (CCPA/CPRA)
If you're a California resident, you have the right to know, delete, and opt-out of sharing of personal information. We do not sell personal information.
Contact: california-privacy@stablestateit.com
9. Children's Privacy
StableState is not intended for users under 13 years old. We do not knowingly collect information from children under 13. If we become aware of such collection, we'll delete it promptly.
10. Contact Us
Stablestate LLC
Email: privacy@stablestateit.com
Phone: 346-509-9418
Website: stablestateit.com
Mailing Address: Union Grove, Wisconsin, United States
GDPR/DPO Inquiries: dpo@stablestateit.com
CCPA/CPRA Inquiries: california-privacy@stablestateit.com