Privacy Policy

Last Updated: December 6, 2025

1. Introduction

StableState LLC ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://stablestateit.com) and use our data center monitoring services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

• Contact Information: Name, email address, phone number, company name, and other contact details when you fill out our contact form
• Account Information: Login credentials, preferences, and settings for platform access
• Infrastructure Data: Device information, metrics, and monitoring data you configure for collection
• Communication Records: Emails, support tickets, and other communications with our team

2.2 Automatically Collected Information

When you visit our website or use our platform, we may automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent on platform
• Cookies: Information stored via cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Service Delivery: Providing monitoring services, sending alerts, and executing platform features
• Communication: Sending you updates, notifications, and service-related information
• Improvement: Improving our platform, services, and user experience
• Compliance: Meeting legal, regulatory, and contractual obligations
• Analytics: Understanding how users interact with our services

4. Data Sharing & Disclosure

We do not sell your personal data. We may share information:

• With Your Consent: When you explicitly authorize us to share data
• Service Providers: With vendors who assist us (Azure, Office 365), bound by confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures to protect your data:

• TLS 1.2+ encryption for all data transmission
• Azure secure infrastructure with encryption at rest (AES-256)
• Role-based access control limiting data access
• Regular security audits and vulnerability assessments
• Azure Key Vault for secure credential management

6. Data Retention

We retain data based on service tier and legal requirements:

• Monitoring Data: 90-365 days based on service tier
• Account Information: Duration of service plus 7 years for compliance
• Contact Information: Until deletion request or 3 years if inactive

7. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at contact@stablestateit.com.

8. Contact Us

If you have questions about this Privacy Policy:

• Email: contact@stablestateit.com
• Address: 4380 67th Dr #1071, Union Grove, WI 53182
• Response Time: We will respond within 30 days

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted. Continued use of our services constitutes acceptance of updated terms.