Terms of Service
Welcome to StableState! These Terms of Service govern your use of the StableState DCIM monitoring platform (the "Service") provided by StableState LLC ("StableState," "we," "us," or "our").
1. Definitions
- "Service" means the StableState cloud-based data center infrastructure management (DCIM) monitoring platform.
- "Customer" / "You" means the individual or entity that has registered for and uses the Service.
- "Device" means any physical or virtual infrastructure component monitored via the Service.
- "User" means an individual with credentials to access the Service under your account.
- "Data" means all performance metrics, logs, alerts, and information collected by the Service.
2. Service Description
2.1 What We Provide
StableState is a cloud-based, multi-tenant data center monitoring platform built on Microsoft Azure:
- Collects performance metrics from your infrastructure
- Displays real-time and historical data via web dashboard with AI-powered insights
- Sends intelligent alerts via email, SMS, Slack, Microsoft Teams, and PagerDuty
- Generates comprehensive reports on uptime, capacity, and predictive analytics
- Provides REST APIs for integration with third-party tools
2.2 Service Tiers
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly Price | $1,500 | $5,000 | Contact Sales |
| Monitored Devices | Up to 50 | Up to 250 | 500+ (unlimited) |
| Users | Up to 5 | Up to 15 | Unlimited |
| Data Retention | 90 days | 180 days | 365+ days |
| Support Response | 4 hours | 2 hours | 1 hour (24/7) |
2.3 Service Availability
We commit to maintaining 99.9% platform availability monthly. See our Service Level Agreement for detailed commitments.
3. User Accounts & Registration
3.1 Account Creation
To use the Service, you must:
- Provide accurate, complete, and current information during registration
- Use a valid business email address
- Create a strong password (minimum 12 characters)
- Accept these Terms of Service and our Privacy Policy
3.2 Account Security
You are responsible for maintaining password confidentiality and all activity on your account.
4. Acceptable Use Policy
4.1 Prohibited Activities
You agree NOT to:
- Use the Service for illegal purposes
- Launch denial-of-service attacks
- Attempt unauthorized access to our platform
- Reverse engineer or decompile our software
- Resell or redistribute the Service without agreement
5. Fees & Payment
5.1 Billing
- Monthly fees are billed in advance
- Annual subscriptions include a 10% discount
- All prices are in USD
- Pricing subject to change with 30 days' notice
5.2 Refunds
- Monthly subscriptions may be canceled with 30 days' notice
- Annual subscriptions are non-refundable except as required by law
6. Data Ownership & Privacy
You retain all rights to your monitored infrastructure data. We do not claim ownership of your data. See our Privacy Policy for details on data handling.
7. Intellectual Property
StableState retains all rights to the platform, software, and algorithms. You receive a non-exclusive, non-transferable license to use the Service during your subscription.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We are not liable for indirect, incidental, or consequential damages
- Total liability is limited to fees paid in the 12 months preceding the claim
- We are not liable for third-party service failures or force majeure events
9. Termination
You may terminate your account at any time by contacting us at contact@stablestateit.com with 30 days' notice.
10. Governing Law
These Terms are governed by the laws of the State of Wisconsin. Any disputes shall be resolved in the courts of Racine County, Wisconsin.
11. Contact Information
- Email: contact@stablestateit.com
- Phone: +1 (346) 509-9418
- Address: 4380 67th Dr #1071, Union Grove, WI 53182